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# **App or Website is Blocked but Shouldn’t Be**
If you're experiencing an app or website being blocked unexpectedly by Zario, you will see a Shield icon with the word "Restricted." This means Zario may have mistakenly blocked the app or website. Follow the steps below to fix this.
Restricted Shield
**Step 1: Check Managed Apps in Settings**
- **Open Settings in Zario**
Navigate to Zario’s main menu and tap on **Settings**.
- **Select "Managed Apps"**
Look for the **Managed Apps** option and select it.
- **Check for the Blocked App**
- In the Managed Apps list, search for the app that is being blocked.
- **If the app is not listed** in Managed Apps and Zario is still blocking it, proceed to Step 2.
**Step 2: Check Web Domains in Managed Apps**
- **Search for the App’s Domain**
**** In the **Managed Apps** section, use the search bar to type the name of the blocked app or website.
- **Review the Domain List**
Look for any web domains associated with the app or website that Zario may have blocked by mistake.
- **Deselect the Domain**
**** - If the domain is selected, **deselect it**, and this should resolve the issue.
- **If the issue persists**, continue to Step 3.
**Step 3: Adjust App Blocking Settings**
- **Go to Settings > Managed Apps**
**** Head back to Settings and then Managed Apps.
- **Select "All Apps & Categories"**
Find the option that says **All Apps & Categories** and select it.
- **Deselect "All Apps & Categories"**
**** Deselect this option to clear all previously blocked apps.
- **Re-Select the App You Want to Block**
**** Now, manually select the apps you want to block.
- **Click "Save"**
**** After making the adjustments, click on **Save** to apply the changes.
**Still Having Trouble?**
If the issue persists after following these steps, please reach out to Zario’s support team for further assistance.